FAQ for Transfer Operators

STF is a transfer price comparison and booking service for the ski transfer industry. By streamlining processes for passengers and providing our exchange platform to transfer operators, we aim to dramatically improve the interactions between passengers and operators.

Registered transfer operators have access to all relevant transfer requests through a rich user interface. Transfer operators can quote a price and service level for any of the airport transfer requests they are interested in. Ski Transfer Finder gives transfer operators transparency into all relevant transfer requests, allowing them to match their fleet capacity to transfer demand.

For partner fleets, there are no strings attached and no fixed costs. We are a journey delivery platform that asks for nothing from fleets until we have provided real bookings for you.We enable greater access to passengers in your base area and access to journeys across the Alpine region, thereby increasing overall utilisation and reducing waste. You can alter your prices depending on how busy or slow your day is. We provide an easy way to increase efficiency and earnings for your whole fleet.

Ski Transfer Finder requires each transfer operator to have a valid licence.
If you meet this requirement, please register with us.

Transfer Operators: Please register on our website, or send us an email with your company name, contact name and phone number with the title “NEW STF PARTNER” to support@ski-transfers.com.
A member of the Ski Transfer Finder team will contact you within 48 hours to discuss the next stage. We look forward to hearing from you.

Our website is for all companies working in the passenger transportation field offering: private car services, taxi services, limousines, minibuses, coach companies… We work also with companies specialized in corporate, ski, airport transfers.

At Ski Transfer Finder we offer PRIVATE transfers only . Under no circumstances customers have to share transfer with another group or party.

All requests are made by real customers worldwide. Most of them are individuals, tourists and also people on business trips.

There are no commitments. Create your account on Ski Transfer Finder so that you can receive requests and reply to them. When you register for the first time, you are given possibility to receive requests through our website without any cost or obligations. In accordance with our general terms and conditions, you need to be licensed to provide passenger transportation services on your chosen routes.

You will receive an email each time there is a new request. You can then login to your Ski Transfer Finder account and post your manual quote quickly to the web.

We advertise continually in order to provide requests to our members. However, there are no guarantees on getting requests on every specific route.

You can login in to your user account and send a new manual quote directly from your dashboard to correct your mistake and give the right price. But – if your quote is already accepted and paid by the customer, there is no possibility to change it anymore.

The final decision is made by the customer. To optimize your chances of getting bookings we advise that you: make your best offer.

We cannot give you the names of your competitors as it is against our company’s policy. We have a privacy act which we have to abide by.

We verify that a company is registered according to the rules and regulations of its country before activating any trial period. There are legal directories and government records online which help us in our work. If we have any doubt about a company, we ask for legal documents before proceeding any further.

Each request received is automatically sent to all companies who registered their services in the requested route.

Ski Transfer Finder is accessible from your computer, tablet or Smartphone. As you will answer customer's requests online and receive notifications by email you will need internet access to work with us. Your account on our website is very easy to use, clear and intuitive.

Compared to other platforms, with Ski Transfer Finder you have the opportunity to:

• Get more qualified worldwide customers.

• Receive hundreds of customer requests yearly. Receive request for quotes for trips from/to, around and on the way to the location of your company without any extra charges. With Ski Transfer Finder you not only receive requests & bookings for small runs inside your city but also receive requests for longer and more interesting runs.

• Increase your turnover. All travelers posting requests on Ski Transfer Finder for a trip in your region are potential customers for your company. With Ski Transfer Finder, you get more bookings monthly and longer transfers therefore your turnover is easily increased!

• Be part of our transporters & drivers network. Business can be hard for a local company; being part of a community can be very helpful. All together we are stronger!

• Save time and be effective.

To complete your profile in our platform you need to be registered at Ski Transfer Finder. You become a member of Ski Transfer Finder as soon as you register with us .To register fill in the form on the menu page “Register Your Fleet ”.

You can send us an email at support@ski-transfers.com to remove your details from our directory.

You can send us an email at suport@ski-transfers.com to remove your details from our mailing list.

It is easier and quicker for messages to be sent from our (administrator) dashboard. It avoids emails going to the spam box of the customer. Furthermore, everything is centralized; for example, when you send a quote, an email is sent automatically to inform the customer.
By replying exclusively through our integrated private message system, the customers are guaranteed to get quotes only from our members and not from any other third party. We also guarantee you fair competition and no risks of more than one transporter being at the same meeting point.
This message system is just here to deliver our members and travelers a great and quality service.
When you work, you do not always have time to prepare professional, attractive and complete emails; that is why we have prepared them in advance and stored them in administrator dashboard.

We highly recommend that you respond to all queries and explain your reason for not being able to provide service. It will help the customers to better understand why you cannot quote their request. It also gives a good impression of your company to the traveller who can become a potential customer in the future. Customers who do not receive any answer are usually dissatisfied.

Yes, you can. We advise you to choose payment by card upon booking to avoid any unforeseen events, which we are not responsible for. But it is a decision you take internally.

Once the customer books with a member of Ski Transfer Finder, the request will be declined to the other companies who received the same request. However, you will not be able to see the name of the company that got the trip as we have a privacy act to respect.

You should contact our support team at support@ski-transfers.com to assist you.

In your operator dashboard you can go into the tab: User profile > Manage profile; and change all your personal information.